Privacy Policy

Last Update: July 31, 2017

Demco, Inc. d/b/a Demco Software takes great care in addressing the privacy and security of data we collect. This Privacy Policy describes our practices in connection with information that we collect through the use of our public website(s) and the online platforms and mobile applications that we own, operate and maintain (the “Sites”).

Our Privacy Guidelines

Demco Software follows and is committed to the following privacy guidelines:

  • Demco Software will use commercially reasonable controls to ensure that the information we collect is kept secure, and is only viewed or used by the authorized personnel
  • Demco Software will comply with applicable laws, regulations, and industry standards when protecting user information
  • Demco Software will hold our employees, vendors, and contractors accountable to meet this same set of privacy guidelines.

Modifications to this Policy

We may modify this Privacy Policy at any time, in our sole discretion. We will post a revised version of this Policy at If the modifications are significant, we will provide a more prominent notice (including, in certain instances, e-mail notification of Policy modifications) of the changes on the applicable Site(s). Continued use of the Sites following any modification to this Policy will constitute acceptance of and agreement to be bound by any modifications to this Policy. If you do not accept or agree to the modifications, your sole and exclusive remedy is to stop using the Applications or services. Each version of this Policy will be identified at the top of the page by its “Last Revised” July 31, 2017.

Children Under the Age of 13

No one under the age of 13 may provide any personal information to or through any of our Sites.  We do not knowingly collect personal information from children under 13.

For any Site that is made available to the public through our library customers, the library is the operator of such Site under the Children’s Online Privacy Protection Act and Demco receives information solely through the library operator, which is responsible for obtaining parental consent from any child under the age of 13 before collecting their information through any Demco Site. 

If you are under the age of 13, do not use or provide any information through this Site.

If we learn we have inadvertently collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete such information. If you believe that we might have any information from or about a child under the age of 13, then please contact us immediately at

The Collection and Use of Personal Information

Users of our Sites do not have to disclose information that personally identifies them.  However, in order to use all of the features and functions offered by our Sites, a user may need to disclose personally identifiable information in order to use those features or functions.  We do not collect personally identifiable information unless such information is voluntarily provided to us.  Personally identifiable information may be directly provided to us by end users of our Sites or may be provided to us through our library customers and clients who may provide to us the personally identifiable information of their patrons.   We use the personally identifiable information that we receive to provide service and support for our Sites and the features and functionality of our Sites.

The Collection and Use of Other Information

We also collect and use the following pieces of information:

  • The IP address from which our Site was accessed;
  • The name of the domain from which the internet was accessed;
  • The type of browser and operating system used to access our Site;
  • The date, time and duration of access to our Site;
  • The pages, files, documents and links on our Site visited; and
  • The internet address of the website from which our Site was accessed.

Browser Cookies

Some of our Sites use cookies. “Cookies” are small text files that that are stored on your computer’s hard drive by your browser.  Our Sites implement cookies, which our Site places on your system, and may also use third party cookies, which are placed on your system by our vendors.  We use cookies to streamline navigation of our Sites, log user preferences to better facilitate a user’s next visit, and facilitate use of interactive features on our Sites. We treat information collected by cookies as non-identifiable, except to the extent local law considers the information collected to be personally identifiable.

Most browsers automatically accept cookies. You can disable this function, but disabling cookies may impact your use and enjoyment of the Site.  Certain features of our Site may require cookies to be active to function properly. When cookies are deactivated, such features may not be available. Users may block or disallow cookies and still gain access to some features of our Sites.

Our Website suppliers may use the third-party cookies and other tracking technologies to track Site visitors across the Internet to understand how you get to the Website and for the analytics and advertising purposes disclosed in this Privacy Policy.

Flash Cookies

Certain features of our Sites may also use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Sites.  Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn about how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website


When you visit Sites that are mobile applications, we may request access to your location using GPS technology (or other similar technology) to determine your current location in order to determine the distance from institution locations.

If you do not want us to use your location for the purposes set forth above, you may opt out of that use. You may also turn off the location services for the mobile application located in your account settings or in your mobile phone settings. 


The Site uses third-party analytics tools such as Google Analytics to collect information about your use of the Site, which information your web browser automatically sends to such analytics providers. This information includes the URLs of the web sites that you visit and your IP address. Our analytics providers may also set cookies or read preexisting cookies. This information is stored on the analytics providers’ servers. Our analytics providers use this information to provide us with reports about Site traffic and your visits to the Site (for example, the domain from which you access the Internet, the web address of the web site from which you linked to the Site, and the date and time of your visit to the web sites that you view and click through). We will use this data to improve the Site structure and content.

Google via Google Analytics may use this data in accordance with its Privacy Policy, which is located at For more information on how Google uses your data, visit You may opt out of our use of Google Analytics by visiting the Google Analytics opt-out web site at and installing the Google Analytics Opt-Out Browser Add-On. Please remember that you will need to opt out for each browser you use. Opting out and otherwise refusing cookies will also limit the collection of analytics data from your use of the Site.

Do Not Track

Because of the automated cookie collection of our Sites, we do not honor “Do Not Track” requests. 

Our Disclosure of Information

Demco does not sell or license use of the personally identifiable information of our users and customers. 

We disclose information collected via the Sites with our third party vendors and suppliers that we utilize to make the Sites available to you, which may include without limitation our website developer, payment processor, analytics providers, ad networks, website host, and email marketing supplier.

If a user is accessing a Site that has been made available by Demco on behalf of our library customer, any information we collect is solely on behalf of our library customer and may be shared with such third party customer. 

We may use and share with third parties any information we collect and receive to the extent permitted by applicable law, including, if it is reasonable to do so in our sole discretion, in the event of a subpoena, court order, law enforcement request, or other security issue. We also use and share with third parties information if we believe doing so is necessary to protect our rights or the rights of others. This includes disclosing information that is necessary to identify, contact, or bring legal action in the event of a violation of our contracts, policies, or procedures.

Information that is not personally identifiable is aggregated for purposes of generating statistical reports as well as managing and improving operations and services we offer. We may collect, use, transfer, and disclose information that is not personally identifiable to anyone for any purpose.  We do not combine nonpersonally identifiable information with personally identifiable information.

All information we collect through the Sites is exclusively the property of Demco. In the event of a change in control of Demco, or merger, acquisition, reorganization, or sale of assets by Demco, all information owned by or in the control of Demco may be transferred or sold to the successor of the transaction and that successor will be bound to the terms of this Privacy Policy.

Updating Personal and Customer Information 

If you wish to have access to your personal information in our records, please contact us with your request at privacy@demcosoftware.comYou may also request that we update personal information or correct any factual errors that you believe may exist regarding this information.

Site Access from Outside the United States

If you are visiting a Site from outside the United States, please be aware that Collected Information may be transferred to, stored in, and processed in the United States (where our and our suppliers’ servers and databases are located and operated). The data protection and related laws and regulations of the United States might not be as comprehensive as those in the country from which you are accessing the Site.

External Links

Our Sites may contain links to external websites (“Linked Websites”). Such Linked Websites are provided as a courtesy and for convenience only. We are not responsible for the privacy practices or security practices, of any Linked Website. We are not responsible for information collected by or from Linked Websites.


We have taken commercially reasonable physical, technical, and administrative precautions to prevent unauthorized access, alteration, disclosure, or destruction of information in our possession, including without limitation Secure Sockets Layer (SSL) encryption and firewalls.

We routinely review data collection, storage and process practices, security measures, and physical security to help guard against unauthorized access to systems where information is stored. While no computer system is absolutely secure, we believe the measures implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

We cannot guarantee the security of e-mail messages while in transit. It is possible for e-mails to be intercepted in transit by unauthorized individuals and organizations. For this reason, we discourage the transmission by email of any information deemed sensitive.

Access to Personal Information in our possession is restricted to our employees and contractors on a need-to-know basis to operate, develop, and improve our Sites. Such employees and contractors are bound by confidentiality obligations and restrictions on their use of the information we collect.

Social Media

The Services may allow you to view various social media platforms, for example, Facebook, Instagram, Twitter, YouTube. LinkedIn, and Pinterest, but our Services do not connect to social medial services and will not log you in automatically. Although you may be accessing those platforms through our services, information shared on the social medial platforms is subject to those platforms’ privacy policies. For further information, we encourage you to review those platforms’ privacy policies:

Facebook’s Data Policy at

Instagram’s Privacy Policy at

Twitter’s Privacy Policy at

YouTube’s Privacy Policy at

LinkedIn’s Privacy Policy at

Pinterest’s Privacy Policy at

Contact / Questions

If you have any questions or concerns about this privacy policy, please send us an email with your questions or concerns to