There are currently no reported issues with the online services and applications.
We have received reports from some Spaces customers indicating that their patrons are having issues logging into their accounts. This issue is affecting customers who have not enabled the HTTPS connection. We will be deploying a hotfix this evening, which we expect to resolve the issue for impacted patrons, including those associated with libraries who have not yet changed to an HTTPS connection.
Friendly, experienced and ready to help you.
We know you’re busy, and your patrons depend on you for a lot. So, whether you’re scheduling events, managing room booking, conducting seasonal reading programs — or all of the above! — your library software has to work. Period.
We have loads of free resources to help you get the most out of your Demco Software products. So, if you want to know how to perform a specific task, sign up for more product training, or simply peruse the FAQs, we’ve got you covered.
We handle all support questions on a “first come, first served” basis, unless the problem is urgent, (for instance, if your site is completely down.) Our caseloads have been fairly heavy lately; however we typically respond within one to three business days.
Take advantage of one of our regular product boot camps or Q&A sessions.